The Work

I've spent the last decade working in IT support, helping teams stay productive by making technology dependable and accessible. I started on the service desk learning the fundamentals of troubleshooting and customer support, and over time moved into leadership. Since 2022 I've served as Support Desk Manager at GoSecure.

My role sits at the intersection of support operations and coordination — overseeing the ticket queue, onboarding, equipment planning, purchasing, and ensuring projects move forward. Much of the work is removing friction before small details turn into bigger disruptions.

One lesson that's shaped how I lead is that reliability matters more than complexity. Support environments rarely struggle because the technology is too difficult; they struggle when communication breaks down and details fall through the cracks.

My focus is clear expectations, closed loops, and consistent execution — the habits that turn support into a dependable system, not just a help desk.

Supported day-to-day IT operations, maintaining infrastructure reliability and providing technical support across the organization. Administered ticketing platforms, handled escalations, and coordinated onboarding, offboarding, and hardware lifecycle management.

Contributed to IT engineering projects in an enterprise environment, supporting infrastructure operations at scale.